I am sending a PDF file from Image to our IBM AS400 docs machine. The file name format the AS400 is expecting should be:
Example:
STATEMENTS.STATEMENTS-PDF.%m%d.PDF

But when I set my filename as this, it seems to ignore everything past the first '.'. The name ends up being (STATEMENTS.PDF). Is there a way around this? We are basically trying to store this PDF document into our imaging system to be broken up into searchable indexes.

Gina,

I wasn't able to reproduce this problem. When I saved the pdf, it gave me this file name:

STATEMENTS.STATEMENTS-PDF.0429.pdf

Which is what I was expecting.

Two questions here:

- What exactly did you type for the pdf file name in your Image output? Is it what you typed above, or is there something else?
- What version of Image are you using? I am using the latest 7.2.4, so if your version is lower than that, perhaps you could try upgrading to 7.2.4.

Regards,
Raphaël Lalonde Lefebvre

I am running latest version 7.2.4 too.

Here is the file name I have listed in Image output (STATEMENTS.STATEMENTS-PDF_%m%d)

I've just tried (STATEMENTS.STATEMENTS-PDF_%m%d), and that works for me.

Are you using the PlanetPress Image output, or are you using Digital Action?

Raphaël

Image output

That's strange... that's also what I've used to test the file name you gave us, and that worked for me.

One thing I just thought about though... do you have file extensions displayed in Windows? By default, they are hidden when you install Windows. Just as a test, if you go in the Windows Control Panels, and then in the Folder Options, under Display, try unchecking the options to hide the file names extensions. This means that the file name is correct, just not displayed properly(which would be due to a confusion of using a dot after STATEMENTS...)

Another thing to try: if you use another character than a dot(like a dash, for example), does it works?

Regards,
Raphaël Lalonde Lefebvre

Raphael,
I checked the Windows control panel and the hide file extensions was already unchecked. However, I went ahead and tried checking it and running test (which did not work). Then I unchecked it againa and reran test which also did not work again.
Yes, I'm using a dash in the name and that is showing. Here is the latest of what I could create:
STATEMENTS.STATEMENTS-PDF.pdf
My date is being left off. I have it as .%m%d (STATEMENTS.STATEMENTS-PDF.%m%d)

Gina,

Are you running the job Printer Centric? If so, have you tried Optimized PostScript? If not, try it out, and let's see if it works better.

Raphaël

Raphael,
I changed it to Optimized PostScript and I had the same results. ????

Gina

Just to be sure, you did properly resend the config after changing it, right?

I did and I just double checked myself and resent the config again and tried again with the same results.

Any other ideas, Raphael?

Gina,

Here are 2 hypothesis that you could validate:

Hypothesis #1: The As400 docs system ignores the dot '.' in the filename.
To test this, you could try sending a dummy pdf named something like 'A.B.C.pdf' and see if the archived file has the same name.

Hypothesis #2: The Workflow variables are not instanciated properly.
To test this, you could try your actual process with the file name changed to something like '%f.pdf' and see if the archived file has a name like 'job123abcwercwec.pdf'.

Hope this helps!
Feel free to post your results here.


Benoit

Gina,

If Benoit's suggestions still do not help, then I suggest that you open a technical support issue, so we can connect to your machine and see if you're doing anything wrong. You can either call 1-866-348-5863, or use the web support:

http://www.objectiflune.com/OL/en-CA/Services/Support/ReportIssue.aspx

Regards,
Raphaël Lalonde Lefebvre